Definitions
- ITE- Information Technology Exchange, give IT. get IT., its Directors, Employees, Donors, and Volunteers
- Participant- Eligible individuals or families that have been approved to participate in this program
- Hardware- Physical computer systems, parts, and accessories
- Software- Programs and software applications, licenses.
Participant agrees to the terms outlined in this document.
The services outlined in this document are not transferable and are limited to program participants, hardware, and software provided by ITE. Microsoft does not provide support for Operating Systems or Office Software. The warranty period begins on the date on which your application has been processed by ITE. The participant promises to honor all software and licensing terms and end-user license agreements (EULAs). Participant agrees to use ITE’s resources (equipment, software, and services) primarily for the stated goals of the application. Participant also understands that the warranty and help desk support services are limited to questions, failures, and issues that impede those goals on a limited basis. ITE is not responsible for any losses, claims, damages, or civil/criminal activities associated with program equipment use. This includes, but is not limited to, personal information, data, licensing, improper use, other damages.
Warranty & Exchange Information
The ITE warranty or exchange process must be initiated by contacting ITE by phone or email. The participant is responsible for repackaging and shipping any/all faulty parts to ITE. The warranty is limited to parts that fail due to regular use and includes the cost of part replacement, labor, and return shipping from ITE to the participant. ITE reserves the right to replace a system with something comparable or determine that a machine has failed due to misuse or uncommon conditions (see: Ineligible Returns). Data recovery fees may apply. Warranty is void if the participant is not in compliance with all outlined requirements and expectations. All items must be returned in their original packaging, undamaged and unmodified.
Ineligible Returns:
- Software or Hardware issues related to changes, modifications, or infections which took place after the machine was issued to Participant.
- Systems or accessories that are missing parts or show signs of misuse tampering, damage, or technical service by a 3rd party.
- Optional software or licensing that has been installed, is unsealed and/or open.
- Training, coaching, shipping, or services that have already been provided.
Optional/Misc. Equipment
These items (optional parts, new equipment, manufacturer warranty) are subject to their respective manufacturer warranties and requirements. If a new item fails to perform as guaranteed, ITE will help the participant manage the replacement and warranty process with the manufacturer. For assistance, the participant must contact ITE before they contact the manufacturer.
Limited Hardware Warranty – 90 days for laptops, 1 year for desktops. We will always do what we can to provide the participant with parts and service and the lowest possible cost even after the warranty period ends. Hardware issues caused by mishandling, misuse or misconfiguration that occur after Participant receives that equipment is not covered by this warranty, but can often be fixed for a low cost by ITE technicians.
Technical Support
Support is available weekdays from 10:00am to 7:00pm EST. The participant has access to phone and remote support for any eligible computer issues. Please note: Some problems can only be corrected hands-on by ITE technicians and may require returning the system to the Waterville facility at 60 Industrial Street (04901).
Helpdesk:
System Delivery
All deliveries require a signature and the recipient must be present at the time of delivery. ITE will contact the participant when a system or item has been put into shipping and is on its way. If the shipping address provided on the Participants application is not correct – or if the Participant is not present at the time of delivery, the shipment will be returned to ITE and the Participant will be responsible for both the out bound and return shipping costs.
Save All Packaging!
The packaging used to ship your computer is surprisingly expensive – be sure to save all of it during the warranty period. In the event your computer needs to be returned for warranty issues you will want this material to repackage your computer for shipping back to ITE.
Damage During Shipping
If your computer packaging appears to be damaged at the time of delivery, you can refuse the delivery for handling damage (and we will replace it for you). If you accept the delivery and discover the product was damaged in shipping, save all the packaging and contact our helpdesk right away.
Personal Information
ITE does not share, sell, or otherwise distribute personal participant information from the application or questions that may be asked. ITE does reserve the right to share generic participant outcomes and statistics related to the mission and services of ITE. The information gathered by the application and any ITE survey, support request, or communications is used solely to help participants, improve ITE services and mission outcomes.
Customers who have returned equipment for repair who have not contacted us within 30 days will be regarded as having abandoned their equipment. At our discretion, abandoned equipment will be recycled.
Acceptance of these Terms, Certification of Application Submission
By submitting this application, you understand and agree to all of these terms and conditions. You also personally certify that the income and eligibility responses and information you have provided are accurate and you agree to provide the appropriate documentation upon request.
