We’re With You Every Step of the Way: The give IT. get IT. Help Desk

Getting a computer is just the beginning.

That’s the philosophy behind give IT. get IT. and it’s baked into everything we do. When you receive a device through our program, you’re not just getting hardware. You’re getting a team behind you, ready to help you get online, get comfortable, and get going.

We call it our 360 approach. And the free support for our clients from the Help Desk is a big part of how it works.

More Than a Device

Access to technology isn’t just about having a laptop in your hands. It’s about knowing what to do with it. For a lot of people, that first step onto a new device can feel overwhelming, especially without someone to call when something goes wrong.

That’s exactly the gap our Help Desk is designed to fill. Whether you’re setting up your device for the first time, forgot your password, or ran into a software issue that has you stuck, our team is here. Real people, ready to help.

What the Help Desk Can Help With

Our Help Desk supports give IT. get IT. participants and clients across New England with a wide range of technical needs, including:

• Device troubleshooting for laptops and desktops running Windows 11 or Linux
• Software questions and installation support
• Password resets and account access
• Onboarding help for new participants
• General tech guidance, no matter how big or small the question

Most issues can be resolved remotely, through a phone call, email exchange, or direct access to your device. No driving across town, no waiting rooms. Just straightforward help when you need it.

Real Questions We Help With Every Day

Not sure if your question is “worth” calling about? It is. Here’s a glimpse at the kinds of things our team handles all the time.

Just getting started:

• “How do I connect to my WiFi?”
• “I turned it on but I don’t know what to do next.”
• “How do I make the text bigger so I can read it?”
• “How do I create a folder to save my documents?”
• “Can you help me set up my email?”
• “I forgot my password and now I’m locked out.”

Building confidence and doing more:

• “How do I attach a resume to an email?”
• “I’m trying to apply for a job online but the form isn’t working.”
• “What’s the difference between saving something and downloading it?”
• “How do I get on a video call for a job interview?”
• “I keep getting a pop-up that says my computer is at risk. Is it real?”
• “How do I know if a website is safe to put my information into?”

If you’ve asked yourself any of these questions, you’re exactly who we’re here for.

Personal Guidance Is the Point

Community access to technology isn’t just a hardware problem. It’s a confidence problem. It’s a language barrier. It’s not knowing who to call. It’s getting a device and then feeling alone with it.

We’ve seen what happens when people have real, ongoing support. They use their devices more. They get more comfortable online. They apply for jobs, connect with services, and build skills that carry forward into the workforce. The personal guidance piece isn’t a nice-to-have. It’s the whole thing.

That’s why Help Desk hours run Monday through Friday, 10 am to 7 pm EST with evening hours that work for people who are at work or school during the day.

How to Reach Us

You can get in touch three ways:

• Email: helpdesk@giveitgetit.org
• Phone: (207) 322-9555
• Online: Request Training or Technical Support

No question is too small. No problem is too simple. If something isn’t working and it’s slowing you down, we want to hear from you.

Getting a device from give IT. get IT. means you’ve got a team on your side. We’re here for the long haul.

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